Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Lustraa Jewels. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, sales, or promotional periods, processing times may be slightly longer.

Shipping Coverage

Lustraa Jewels currently ships across India.

For international shipping inquiries, please contact our customer support team before placing an order.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 4–8 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Free shipping may be offered on selected products or promotional campaigns.
Applicable shipping charges, if any, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

Customers can track their shipment using the courier partner's tracking system.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to:

Incorrect address
Unreachable customer
Refusal to accept delivery

the package may be returned to us. Additional shipping charges may apply for re-shipment.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened upon delivery:

Refuse acceptance if possible.
Take clear photos of the package.
Contact us within 24 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Lustraa Jewels is not responsible for delays or failed deliveries resulting from incorrect addresses, contact numbers, or recipient details provided by the customer.