Refund policy

Return & Refund Policy

Last Updated: June 2026

At Lustraa Jewels, we strive to ensure that every product reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns Eligibility

Due to the nature of jewellery and hair accessories, we do not accept returns or exchanges for:

Change of mind
Personal preference
Color variations caused by screen settings
Incorrect product selection by the customer

Returns are accepted only if:

You receive a damaged product.
You receive a defective product.
You receive the wrong product.

Return Request Timeline

Customers must raise a return request within 48 hours of delivery.

To initiate a return, please contact our support team with:

Order number
Clear photos of the product
Photos of the packaging
Description of the issue

Requests submitted after 48 hours of delivery may not be eligible for return or refund.

Unboxing Video Requirement

For damaged, defective, or incorrect product claims, customers are required to provide an unboxing video recorded from the moment the package is opened.

Claims without a valid unboxing video may not be approved.

Return Approval Process

Once we receive your request:

Our team will review the submitted evidence.
We may request additional information if required.
If approved, return instructions will be shared.

Refunds

After the returned item is received and inspected:

Approved refunds will be processed to the original payment method.
Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.